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SharePoint Support

Have you ever gotten in touch with a general support team only to find out that they didn’t know much more about the product than you did? This is often due to the fact that tech teams are beleaguered by many calls on a daily basis. They have to answer people’s questions on a number of different products, which doesn’t give them much time to learn a great deal of proficiency in any single one of these.

eSoftware Associates is focused on Microsoft SharePoint and Office 365 technology. Our US-based, Microsoft SharePoint Support Services Team is able to dedicate themselves to extensively studying these two packages and how they interact with the myriad of other software tools that SMBs use to get the job done. We have experience helping people just like you get the most out of Microsoft SharePoint and Office 365.

SharePoint Support Services

You might think that you could get sufficient SharePoint support simply by getting in touch with Redmond and asking a few questions. Unfortunately, Microsoft’s own technical support crews don’t have the time to properly answer questions from every user in the entire country. SharePoint is far too popular a platform. You will be sent to the lowest tier of support and your questions will need to be escalated to different tiers to get the answer you are looking for. This can take days and even weeks depending on how complex your question is. It can be very frustrating.

That’s where we come in. Our Microsoft SharePoint support services offer individualized help that’s focused exclusively on the type of business venture you operate and your own specific needs.

Microsoft SharePoint Support Services with

Affordable Quality SharePoint & O365 Services

From implementations, design, workflows, and migrations we'll take care of all of your Microsoft SharePoint needs. Even if you need something custom, we'll be able to put together a design that suits your specific requirements. Some people have complained that SharePoint's default interface is bland and difficult to change. If this problem has plagued your IT department, then ESW will be happy to lend a helping hand.

Trusted by 100's for SharePoint & Office 365 Consulting

We work with large organizations to small business, our clients trust us to deliver premier USA-based services and solutions every day. When trouble strikes and you have a sudden problem with SharePoint, our consultants will be there to work it out with you. Various different support programs are available for those who need more or less assistance. Since no two companies are alike, we work to provide everyone with unique services that meet their individualized requirements.

Contractual Guaranteed SharePoint Quality

We adhere to strict company standards so you don't have to wonder if you are getting high-quality work. Developers have laid out the best practices for working with SharePoint, and our consultants always make sure to adhere to those practices.
Likewise, we can upgrade and subsequently support an existing structure that might not be in compliance with these guidelines currently. If your company has a standing SharePoint deployment, then you can always get in touch with our consultants and see how much better it can be.
Countless individuals have deployed SharePoint or Office 365 only to find that they're very difficult to work with from a technical point of view. Anyone who finds themselves in this situation shouldn't hesitate to get in touch with us.

Frequently Asked Questions (FAQ)

HOW DOES SHAREPOINT SUPPORT WORK?

Our SharePoint support is done by our remote US team. We can accommodate many different types of support scenarios from operational support through emergency tier support.

WHAT'S THE BEST WAY TO WORK WITH YOUR TEAM?

We typically implement a ticketing system within your SharePoint that sends information to our centralized ticketing system. This allows you to always see all tickets and exactly what’s going on.

DO YOU DO ON SITE SHAREPOINT SUPPORT?

We always strive to have the best team members answer your questions with the most accurate answer possible. This requires our entire US team and therefore we only do remote SharePoint support.

WHAT HOURS ARE YOU AVAILABLE FOR SHAREPOINT SUPPORT?

Most of our SharePoint support is 8AM – 6PM EST, Monday through Friday, excluding US holidays. If you have different support needs, ask our sales team about your unique scenario.

WHAT HAPPENS IF WE USE ALL OUR SUPPORT HOURS UP?

We will notify you in advance if we will be using more than the allotted time. There are many ways to handling time overrages and strive to get you the best option that works for you and your company.

Related Services

Office 365 Consulting

We offer a wide array of Office 365 consulting services including security optimization, threat management, user and license management and much more.

SharePoint Migration

Check out all of our offerings.Check out how we manage SharePoint migrations in detail.

Power Apps

Sometimes you need a more robust app than just a straight-forward SharePoint list. This is where Power Apps comes into play.

Design & Architecture

One size does not fit all. Our Office 365 specialists will evaluate your requirements with design and architecture best practices to determine if SharePoint, Teams, OneDrive or another platform is your best fit for your needs.

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What Our Client Says

Hailey Quinn

This was a great class for staff to attend. Each person had various skills associated with excel and we were able to customize the agenda to meet the needs of our agency. I really enjoyed the hands experience by completing exercises during the session. The presenter kept us engaged and had extensive knowledge on Excel. Would highly recommend!

James Evans

ESW has been a fantastic resource over the past 2 years to me and my business. I reached out to many companies back in 2020 looking for a software company to help with my very unique set of circumstances and desires. Every one of those other companies were rigid and stubborn. If we weren't going to do it like everyone else - they weren't interested. Then I found ESW and they gave me exactly what I wanted and even though they said they didn't have another client like me - they would make it work. I've worked with Brandon for 2 years and my personal growth and business growth has been unbelievable. When you're looking for a software company to help you build your desired tool to help you do whatever it is you're looking to create - call ESW, you'll be glad you did. During my time, which is still ongoing, I've had the ultimate privilege to work with Brandon and Hannah, but in my interactions with many other members of their team - the culture and service was consistent throughout - incredible. They deserve more than 5 stars.

Sarah Getzlaff

Highly recommend. We had them build a payroll platform in excel from scratch. They built it exactly as we hoped and have been quick to respond to any additional enhancement requests, maintenance or items that need to be fixed.

Linda Salgin

Organized a series of trainings for my department and had a wonderful experience with these folks. Stacey and Jennifer were very responsive to my questions and planning the different sessions to meet our departments needs and the trainer Alex was amazing. Everyone really enjoyed the training. Would recommend!

susan gorman

Great company to work with. Very responsive to our needs

Rachael Wierson

Our experience with the ESW team was exceptional from start to finish. From the initial scoping call through completion of the project, communication was clear and delivery was timely.

Kayla Donahue

I have used ESoftware Associates at my workplace and they have been fabulous to work with. We were in need of support rather than a total project rebuild and they have provided great support with extremely quick communication. Sara, our account manager, always follows up to check on the status of our updates/support. Mike, our tech support, provides solutions to issues in a timely manner. We are lucky to have them as an extension of our team!