Have you ever gotten in touch with a general support team only to find out that they didn’t know much more about the product than you did? This is often due to the fact that tech teams are beleaguered by many calls on a daily basis. They have to answer people’s questions on a number of different products, which doesn’t give them much time to learn a great deal of proficiency in any single one of these.
SharePoint Support Services
You might think that you could get sufficient SharePoint support simply by getting in touch with Redmond and asking a few questions. Unfortunately, Microsoft’s own technical support crews don’t have the time to properly answer questions from every user in the entire country. SharePoint is far too popular a platform. You will be sent to the lowest tier of support and your questions will need to be escalated to different tiers to get the answer you are looking for. This can take days and even weeks depending on how complex your question is. It can be very frustrating.
That’s where we come in. Our Microsoft SharePoint support services offer individualized help that’s focused exclusively on the type of business venture you operate and your own specific needs.
Microsoft SharePoint Support Services with
Frequently Asked Questions (FAQ)
We typically implement a ticketing system within your SharePoint that sends information to our centralized ticketing system. This allows you to always see all tickets and exactly what’s going on.
Most of our SharePoint support is 8AM – 6PM EST, Monday through Friday, excluding US holidays. If you have different support needs, ask our sales team about your unique scenario.
Office 365 Consulting
We offer a wide array of Office 365 consulting services including security optimization, threat management, user and license management and much more.
Check out all of our offerings.Check out how we manage SharePoint migrations in detail.
Sometimes you need a more robust app than just a straight-forward SharePoint list. This is where Power Apps comes into play.
Design & Architecture
One size does not fit all. Our Office 365 specialists will evaluate your requirements with design and architecture best practices to determine if SharePoint, Teams, OneDrive or another platform is your best fit for your needs.