Flexible SharePoint support services for Office 365 & On-Premise environments
Have you ever gotten in touch with a general support team only to find out that they didn’t know much more about the product than you did? This is often due to the fact that tech teams are beleaguered by many calls on a daily basis. They have to answer people’s questions on a number of different products, which doesn’t give them much time to learn a great deal of proficiency in any single one of these.
eSoftware Associates is focused on Microsoft SharePoint and Office 365 technology. Our US-based, SharePoint Support Team is able to dedicate themselves to extensively studying these two packages and how they interact with the myriad of other software tools that SMBs use to get the job done. We have experience helping people just like you get the most out of Microsoft SharePoint and Office 365.
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SharePoint Support Services
You might think that you could get sufficient SharePoint support simply by getting in touch with Redmond and asking a few questions. Unfortunately, Microsoft’s own technical support crews don’t have the time to properly answer questions from every user in the entire country. SharePoint is far too popular a platform. You will be sent to the lowest tier of support and your questions will need to be escalated to different tiers to get the answer you are looking for. This can take days and even weeks depending on how complex your question is. It can be very frustrating.
That’s where we come in. Our SharePoint Support Team can offer individualized help that’s focused exclusively on the type of business venture you operate and your own specific needs.
Affordable Quality SharePoint & O365 Services
From implementations, design, workflows, and migrations we'll take care of all of your Microsoft SharePoint needs. Even if you need something custom, we'll be able to put together a design that suits your specific requirements. Some people have complained that SharePoint's default interface is bland and difficult to change. If this problem has plagued your IT department, then ESW will be happy to lend a helping hand.
Trusted by 100's for SharePoint & Office 365 Consulting
We work with large organizations to small business, our clients trust us to deliver premier USA-based services and solutions every day. When trouble strikes and you have a sudden problem with SharePoint, our consultants will be there to work it out with you. Various different support programs are available for those who need more or less assistance. Since no two companies are alike, we work to provide everyone with unique services that meet their individualized requirements.
Contractual Guaranteed SharePoint Quality
We adhere to strict company standards so you don't have to wonder if you are getting high-quality work. Developers have laid out the best practices for working with SharePoint, and our consultants always make sure to adhere to those practices.
Likewise, we can upgrade and subsequently support an existing structure that might not be in compliance with these guidelines currently. If your company has a standing SharePoint deployment, then you can always get in touch with our consultants and see how much better it can be.
Countless individuals have deployed SharePoint or Office 365 only to find that they're very difficult to work with from a technical point of view. Anyone who finds themselves in this situation shouldn't hesitate to get in touch with us.
Frequently Asked Questions (FAQ)
Our SharePoint supoprt is done by our remote US team. We can accommodate many different types of support scenarios from operational support through emergency tier support.
We typically implement a ticketing system within your SharePoint that sends information to our centralized ticketing system. This allows you to always see all tickets and exactly what’s going on.
We always strive to have the best team members answer your questions with the most accurate answer possible. This requires our entire US team and therefore we only do remote SharePoint support.
Most of our SharePoint support is 8AM – 6PM EST, Monday through Friday, excluding US holidays. If you have different support needs, ask our sales team about your unique scenario.
We will notify you in advance if we will be using more than the allotted time. There are many ways to handling time overrages and strive to get you the best option that works for you and your company.
What Our Clients Say
“Exceptional customer service is what every successful company lives by but very few can deliver. ESW went above and beyond to make sure our needs were taken care of every step of the way. Thanks again for taking such good care of us. You have delivered an exceptional product.”FINANCIAL SERVICES FIRM, MANAGING DIRECTOR