SharePoint Support
Your business relies on SharePoint to connect teams, organize documents, and keep projects on track. But when issues pop up errors, access problems, slow performance, or security worries you need help right away, not next week.
That’s where ESW comes in. Our 100% U.S.-based team supports SMBs, enterprises, and government agencies with fast, friendly expertise. We make sure your SharePoint works, so your people can too.
Why Organizations Choose eSoftware Associates for SharePoint Support
- Faster resolutions mean less downtime and less stress for your teams.
- Prevention first: We don’t just fix you get proactive maintenance and health checks.
- Happy users: We train and empower your staff, not just your IT admins.
- Unmatched U.S.-based expertise: Over 1,500 clients trust our Microsoft-certified consultants.
- Flexible plans: Support when and how you need it no nickel-and-diming.
ESW's Sharepoint Support Services
Quick-Response Helpdesk
- Troubleshooting errors, outages, and access issues
- Permission or security hiccups fixed fast
- Support for custom lists, libraries, and workflows
- Answers for both technical and everyday “how do I?” questions
Performance & Maintenance
- Regular health checks and speed tuning
- Upgrades and patch management don’t fall behind
- Migration help (cloud, on-prem, or hybrid)
Integration support for Teams, Power Apps, Office 365 and more
Security & Compliance
- Permission management and secure sharing
- Backups, restoration, and business continuity planning
- Ongoing compliance checks to keep audits easy
User Training & Enablement
- Live and recorded training for admins and staff
- Clear, step-by-step guides no jargon
- Friendly support for every user not just tech pros
How Our Support Works
- Reach out any time: We’ll triage your issue fast.
- Real experts, real answers: No junior helpdesk or “let us escalate.”
- Proactive care: We monitor, maintain, and optimize so you avoid problems before they impact business.
- Flexible contracts: Need ongoing managed services or just rapid help as needed? It’s your call.
Affordable Quality SharePoint & O365 Services
From implementations, design, workflows, and migrations we'll take care of all of your Microsoft SharePoint needs. Even if you need something custom, we'll be able to put together a design that suits your specific requirements. Some people have complained that SharePoint's default interface is bland and difficult to change. If this problem has plagued your IT department, then ESW will be happy to lend a helping hand.
Trusted by 100's for SharePoint & Office 365 Consulting
We work with large organizations to small business, our clients trust us to deliver premier USA-based services and solutions every day. When trouble strikes and you have a sudden problem with SharePoint, our consultants will be there to work it out with you. Various different support programs are available for those who need more or less assistance. Since no two companies are alike, we work to provide everyone with unique services that meet their individualized requirements.
Contractual Guaranteed SharePoint Quality
We adhere to strict company standards so you don't have to wonder if you are getting high-quality work. Developers have laid out the best practices for working with SharePoint, and our consultants always make sure to adhere to those practices.
Likewise, we can upgrade and subsequently support an existing structure that might not be in compliance with these guidelines currently. If your company has a standing SharePoint deployment, then you can always get in touch with our consultants and see how much better it can be.
Countless individuals have deployed SharePoint or Office 365 only to find that they're very difficult to work with from a technical point of view. Anyone who finds themselves in this situation shouldn't hesitate to get in touch with us.
Frequently Asked Questions (FAQ)
HOW DOES SHAREPOINT SUPPORT WORK?
WHAT'S THE BEST WAY TO WORK WITH YOUR TEAM?
We typically implement a ticketing system within your SharePoint that sends information to our centralized ticketing system. This allows you to always see all tickets and exactly what’s going on.
DO YOU DO ON SITE SHAREPOINT SUPPORT?
WHAT HOURS ARE YOU AVAILABLE FOR SHAREPOINT SUPPORT?
Most of our SharePoint support is 8AM – 6PM EST, Monday through Friday, excluding US holidays. If you have different support needs, ask our sales team about your unique scenario.
WHAT HAPPENS IF WE USE ALL OUR SUPPORT HOURS UP?
WHAT SHAREPOINT ISSUES CAN YOU TACKLE?
We handle it all errors, permissions, customizations, performance, upgrades, migrations, and more.
DO YOU SUPPORT INTEGRATIONS AND CUSTOM APPS?
Absolutely. We know SharePoint, Teams, Power Apps, and even your third-party add-ons.
HOW LONG DOES IT TAKE TO GET A RESPONSE?
Our U.S.-based support responds quickly often in hours, not days.
DO YOU OFFER USER/ADMIN TRAINING?
Yes. We’ll train everyone, with sessions or custom guides, so your entire team feels empowered.
DO YOU PROVIDE COMPLIANCE AND BACKUP SUPPORT?
Definitely. From routine checks to backup/recovery help, we’re here to keep you secure and audit-ready.
Related Services
M365 Consulting
Explore a full range of Office 365 consulting services, from security optimization and threat management to user and license management — and much more.
SharePoint Migration
Discover how we can manage every detail of your SharePoint migration, so you enjoy a smooth transition.
Power Apps & Copilot
Need something more powerful than a basic SharePoint list? This is where Power Apps Copilot AI agents shine with customized solutions leveraging AI based on your specific needs.
Design & Architecture
One size doesn’t fit all. Our Microsoft 365 specialists are available to assess your needs and determine whether SharePoint, Microsoft Teams, OneDrive, or another platform is the right fit for your business.
